Terms, Privacy& Cookies

1. About us

This website is operated by SuperGuardian Limited (“SuperGuardian”, “we”, “us”), a company registered in England and Wales under company number 14993067, with its registered office at 131 Chipstead Valley Road, Coulsdon, Greater London, CR5 3BQ.

By using this website you agree to these terms. If you do not agree, please do not use the website.

2. Our services

The information on this website describes the risk review, research, investigative and consultancy services we offer. It is provided for general information only and does not constitute legal, financial or professional advice.

Any engagement of our services is governed by a separate written letter of engagement or contract agreed with each client. Where that agreement conflicts with these terms, the agreement takes precedence.

3. Confidentiality

We treat all enquiries and client matters in strict confidence. Information you share with us through this website or the enquiry form is used only to respond to your enquiry and to provide our services, as described in our Privacy Policy.

4. Use of this website

You agree not to:

• use the website for any unlawful purpose or in breach of any applicable law or regulation;
• attempt to gain unauthorised access to the website, its server or any connected system;
• introduce viruses or other material that is malicious or technologically harmful;
• copy, reproduce or redistribute content from the website without our written permission.

5. Intellectual property

All content on this website, including text, graphics, logos and design, is owned by or licensed to SuperGuardian and is protected by copyright and other intellectual property rights. Third-party logos of professional bodies are shown to indicate membership and remain the property of their respective owners.

6. Accuracy and availability

We aim to keep the information on this website accurate and up to date, but we make no warranties that it is complete, accurate or current. We may change or withdraw the website, or any part of it, at any time without notice.

7. Limitation of liability

To the fullest extent permitted by law, we exclude all liability for any loss or damage arising from your use of, or reliance on, this website. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under English law.

8. Links to other websites

This website may contain links to third-party websites. We have no control over their content and accept no responsibility for them or for any loss arising from your use of them.

9. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.

10. Contact

Questions about these terms can be sent to enqs@superguardian.com or by post to our registered office.

1. Who we are

SuperGuardian Limited is the data controller for personal information collected through this website. We are registered with the Information Commissioner’s Office (ICO) under registration number [ICO REGISTRATION NUMBER].

This policy explains what personal information we collect, how we use it and the rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information we collect

We may collect:

• details you give us through the enquiry form, by email or by phone, such as your name, phone number, email address and the content of your message;
• information about the matter you ask us to help with, which may include information about other people;
• technical information about your visit, such as your IP address, browser type, device and pages viewed, collected through cookies (see our Cookie Policy).

3. How we use your information

We use your information to:

• respond to your enquiry and arrange a confidential discussion;
• provide, manage and invoice for our services;
• meet our legal, regulatory and professional obligations;
• keep this website secure and understand how it is used.

We do not sell your personal information, and we do not use it for marketing without your consent.

4. Our lawful bases

We process personal information on the following lawful bases:

• taking steps at your request before entering into a contract, and performing that contract;
• our legitimate interests in running our business and responding to enquiries, balanced against your rights;
• compliance with legal obligations;
• your consent, where we ask for it (for example, for non-essential cookies).

5. Sharing your information

We only share personal information where necessary, with:

• service providers who help us run our business, such as website hosting, email and IT providers, under contracts requiring them to protect it;
• professional advisers, such as lawyers, accountants and insurers;
• law enforcement, regulators or courts where we are legally required to do so.

Where information is transferred outside the UK, we make sure appropriate safeguards are in place.

6. How long we keep it

We keep enquiry information for as long as needed to respond and, where no engagement follows, for no longer than [12 months]. Client records are kept for as long as required by our legal, regulatory and insurance obligations, typically [6 years] after a matter ends.

7. Security

We use appropriate technical and organisational measures to protect personal information against loss, misuse and unauthorised access. Access is limited to people who need it to do their work and who are bound by confidentiality.

8. Your rights

You have the right to:

• request a copy of the personal information we hold about you;
• ask us to correct inaccurate information;
• ask us to delete your information, or restrict how we use it;
• object to processing based on our legitimate interests;
• withdraw consent at any time, where we rely on consent;
• ask for your information to be transferred to another organisation.

To exercise any of these rights, contact enqs@superguardian.com. We will respond within one month.

9. Complaints

If you are unhappy with how we have handled your information, please contact us first. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page, with the date it was last updated.

1. What cookies are

Cookies are small text files placed on your device when you visit a website. They help the site work, remember your preferences and tell the owner how the site is being used.

2. Cookies we use

• Strictly necessary cookies: required for the website to function and be secure. These cannot be switched off.
• Analytics cookies: help us understand how visitors use the website, such as which pages are viewed, so we can improve it. These are only set with your consent.
• Session storage: this website also stores a small flag in your browser so the opening animation plays only once per visit. It contains no personal information.

3. Third-party cookies

This website is hosted on Framer, and fonts are served by Google Fonts. These providers may set or read cookies, or receive your IP address, in order to deliver their services. Please see their own privacy policies for details.

4. Managing cookies

You can accept or decline non-essential cookies using the cookie banner when you first visit the site, and change your mind at any time. You can also block or delete cookies through your browser settings. Blocking strictly necessary cookies may stop parts of the website working.

5. Changes and contact

We may update this Cookie Policy when the cookies we use change. If you have any questions, contact enqs@superguardian.com.